Contact us

We’ve made getting in touch easy. Everything you need to call, message, email or contact us by mail is right here.

(866) 576-2956 or TTY 711
Mon to Sat 5am - 6pm PT

Send us a message




Address

1100 NW Compton Drive,
Suite 200
Hillsboro, OR 97006

Telephone

(866) 576-2956 - TTY 771
(888) 320-1284 (fax)

To contact Medicare directly call

1-800-MEDICARE
(1-800-633-4227)

TYY users should call
1-877-486-2048

24 hours a day, 7 days a week

Media enquiries

Please direct all media enquiries to [email protected]

Media frequently asked questions

Download media pack

Includes media briefing document and high-res images for media use (only).

Schedule

Call center hours of operation

Jan 1 to Sept 30

Mon to Fri 5am - 6pm PT

Oct 1 - Oct 14

Mon to Fri 5am - 8pm PT
Sat to 6am - 6pm PT

Oct 15 - Dec 7

Mon to Fri 5am - 8pm PT
Sat 6am - 8pm PT

Dec 8 to Dec 31

Mon to Fri 5am - 8pm PT

Nov 24

6am - 6pm PT

Nov 28

Closed for Thanksgiving

Nov 30

5am - 6pm PT


Dec 7

5am - 8pm PT

Dec 1

6am - 6pm PT

Dec 24

Closed for Christmas Eve

Dec 25

Closed for Christmas

Our phone lines are open 24 hours a day for after hours messages. If you leave us a message, we'll call you back on the very next business day. All times listed are Pacific Time.

Ready to find a plan?

“I’m Mary-Beth*. I can carefully walk you through our step-by-step process to help you find a plan that meets your needs.”

Find a plan* Mary-Beth is a digital avatar and not a licensed sales agent.

“I’m Mary-Beth*. I can carefully walk you through our step-by-step process to help you find a plan that meets your needs.”

Find a plan* Mary-Beth is a digital avatar and not a licensed sales agent.

Prefer to talk?

You can talk to one of our friendly licensed sales agents on the phone during our opening hours. They're fully trained and happy to help. No question is too small!

(866) 576-2956 or TTY 711

Monday to Friday 5am - 6pm PT

Still have questions?

Our Advice Center contains important information you should know about Medicare. So if you have a question, the answer is just a click away.

Visit our Advice Center


I wish I’d known this before I bought my plan…

Helpful things callers learn from our sales agents

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It’s important that people review their plan each year – because premiums, coverage, and drug costs can change.

Andrew Sivatjian
V.P. of Medicare Sales & Licensed Agent
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It’s always worth remembering that Medicare won’t pay for long term care, or care in a retirement community, nursing home or assisted living community.

Silvia Barrera
Sales Manager & Licensed Agent
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Some callers are surprised by how much they could save if they switched to a new plan.

Mark Laemmert
Medicare Site Leader & Licensed Agent