Contact us

We’ve made getting in touch easy. Everything you need to call, message, email or contact us by mail is right here.

(866) 576-2956 or TTY 711
Mon to Sat 5am - 8pm PT, Sun 6am - 3pm PT

    Send us a message





    Address

    1100 NW Compton Drive,
    Suite 200
    Hillsboro, OR 97006

    Telephone

    (866) 576-2956 - TTY 771
    (888) 320-1284 (fax)

    To contact Medicare directly call

    1-800-MEDICARE
    (1-800-633-4227)

    TYY users should call
    1-877-486-2048

    24 hours a day, 7 days a week

    Media enquiries

    Please direct all media enquiries to [email protected]

    Media frequently asked questions

    Download media pack

    Includes media briefing document and high-res images for media use (only).

    Call center hours of operation

    During The Annual Enrollment Period

    Oct 15 to Nov 25

    Mon to Sat 5am - 8pm PT
    Sun 6am - 3pm PT

    Nov 26

    Closed for Thanksgiving

    Nov 27 - 28

    5am - 6pm PT

    Nov 29

    6am - 6pm PT

    Nov 30 to Dec 5

    5am - 8pm PT

    Dec 6

    6am - 8pm PT

    Dec 7

    5am - 8pm PT


    After The Annual Enrollment Period

    Dec 8 to Dec 31

    Mon to Fri 5am - 8pm PT
    Sat 6am - 6pm PT
    Closed Sundays

    Dec 24 - 25

    Closed for Christmas

    Jan 1

    Closed for New Year's Day

    Our phone lines are open 24 hours a day for after hours messages. If you leave us a message, we'll call you back on the very next business day. All times listed are Pacific Time.

    Ready to find a plan?

    “I’m Mary-Beth*. I can carefully walk you through our step-by-step process to help you find a plan that meets your needs.”

    Find a plan* Mary-Beth is a digital avatar and not a licensed sales agent.

    “I’m Mary-Beth*. I can carefully walk you through our step-by-step process to help you find a plan that meets your needs.”

    Find a plan* Mary-Beth is a digital avatar and not a licensed sales agent.

    Prefer to talk?

    You can talk to one of our friendly licensed sales agents on the phone during our opening hours. They're fully trained and happy to help. No question is too small!

    (866) 576-2956 or TTY 711

    Monday to Friday 5am - 6pm PT

    Still have questions?

    Our Advice Center contains important information you should know about Medicare. So if you have a question, the answer is just a click away.

    Visit our Advice Center


    I wish I’d known this before I bought my plan…

    Helpful things callers learn from our sales agents

    image description

    There can be penalties if you don’t sign up for Medicare Part B when you’re first eligible to enroll.

    Andrew Sivatjian
    V.P. of Medicare Sales & Licensed Agent
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    Some people think they’re stuck with the first plan they choose. They’re not. They can change to a new plan during the enrollment periods.

    Silvia Barrera
    Sales Manager & Licensed Agent
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    I often explain to callers who are concerned about the cost of prescription drugs, that there are specific plans that can help reduce how much they have to pay.

    Mark Laemmert
    Medicare Site Leader & Licensed Agent